Frequently Asked Questions
Mylio Photos is a desktop and mobile application that enables you to:
- Automatically organize images with AI-powered tools. Additional organization can be done using face tagging, folders, albums, and keywords.
- View and enjoy images by browsing a collection using the LifeCalendar and Map to explore based on time and place.
- Enhance, crop, and straighten images with essential editing tools.
- Share your photos by easily exporting photos or through a universal clipboard and sharing commands.
The Mylio Photos application is free to use. A Mylio Photos+ membership adds services, including syncing your library to more devices and automatic backup. Learn more about Mylio Photos+.
Download Mylio Photos and try it now for free.
A Mylio Photos+ plan offers annual and monthly service plans for $119.99/year or $12.99/month (USD). In addition, we offer a 30-day money-back satisfaction guarantee (for any reason) after the purchase of a subscription.
The Mylio Photos application is free to use on a single device. Mylio Photos can be downloaded here.
No. In fact, Mylio Photos+ is cloud-independent. If you like, you can add cloud storage as a Vault in Mylio Photos+, but our services do not rely on the Cloud to work.
For those who do want the benefits of cloud storage, Mylio Photos+ works with Google Drive, One Drive, and Amazon S3. We have also recently added a cloud storage option developed specifically for Mylio Photos+, called Mylio SecureCloud.
Each Mylio Photos+ plan includes access to Mylio Drive with unlimited encrypted storage of Optimized Images at no extra cost. This means you can store an optimized copy of your entire photo library for easy (and private) access from any of your connected devices, making syncing and setting up new devices quick and easy.
If you prefer to work cloud-free, no problem! Using Mylio Drive is optional.Mylio Drive+ offers privacy-focused storage, combining what we love about the Cloud with improved data security and confidentiality. This solution prioritizes user privacy and is a reliable offsite storage option for safeguarding cherished memories and important digital assets against potential data loss.
Mylio Drive+ requires a SecureCloud storage plan add-on to your Mylio Photos+ membership to sync original-quality photos, videos, or documents. Learn more about SecureCloud plans and Mylio Drive+.
Features of Mylio Drive+:- Mylio Drive+ is 100% optional.
- Mylio Drive+ is powered by Backblaze, one of the most reliable and secure cloud hosting networks.
- Mylio Drive+ is encrypted. All files you sync with Mylio Drive+ are encrypted and can only be viewed or accessed by devices signed into your Mylio account.
- Mylio Drive+ supports original-quality photos, videos, and documents. While Mylio Drive only supports optimized photos, Mylio Drive+ can store any supported files you’ve added to your Mylio Photos library.
- Mylio Drive+ offers precision syncing. You can choose which files to store in the Cloud based on multiple criteria, such as ratings, labels, stars, folders, date, file type, file size, or category. Use the new SyncCollections tool to configure this in the Device Sync Policies section of the Dashboard for Mylio Drive+.
Mylio Drive offers unlimited encrypted storage of Optimized Images and is included with every Mylio Photos+ subscription.
Mylio Drive+ expands the capabilities of Mylio Drive to include storage of full-resolution files and broad file-type support (including photos, videos, and documents). Mylio Drive+ requires a SecureCloud storage plan add-on to your Mylio Photos+ membership. Learn about SecureCloud plans and Mylio Drive+.
Mylio SecureCloud is an optional add-on encrypted storage plan for Mylio Drive+. SecureCloud storage is offered at 2TB and 5TB tiers, and is powered by Backblaze. Learn about SecureCloud plans and Mylio Drive+.
Mylio Photos is compatible with
- Windows computers and tablets
- macOS computers
- Android devices
- iOS and iPadOS devices
You can check specific requirements and recommended hardware here.
The free Mylio Photos application works with the built-in storage on your device and any directly attached hard drives.
With a Mylio Photos+ plan you can choose to create backup copies on your devices and backup drives. Mylio Photos+ offers cloud independence, so you can access all your photos from any device without relying on the cloud.
There is no limit to how many photos and videos you can store in your Mylio Photos library.
Additionally, using the SpaceSaver technology in Mylio Photos+, you can store up to 15 times more photos on your portable devices. This makes it easy to store a lifetime of memories, even on your smartphone.
When using SpaceSaver, all original quality files are safely backed up to your Vault drives.
Mylio Photos does not store your information on the web. Photos and videos are kept only on your local devices. This means that your photos are accessible from the Mylio Photos application — not from the web. The way our app works provides you with unlimited storage (based on the capacity of your storage devices) and more privacy.
While you can log in on the Mylio Photos website, the only actions you can take there are to manage your account, manage your devices, or download the Mylio Photos application.
Mylio Photos currently supports
- English (US)
- English (UK)
- Deutsch
- Español
- Français
- Italiano
- Nederlands
- Português
- 日本 (Japanese)
- 한국인 (Korean)
We’re working to add support for more languages in the future. If yours isn't on the list yet, check back later or drop us a message in chat. We’ll make sure the product team gets your request for future development!
br/> If you are not able to find what you need in the resources above:
- Please contact support by emailing support@mylio.com.
- Click the Help menu and choose Contact Mylio Support.
- For space-limited devices such as phones, Mylio Photos creates a catalog with thumbnail images. A 1 TB photo library can be optimized to 1-2 GB for convenient storage. Mylio can then automatically store your most-often-used photos on your device, or allow you to fetch them on demand.
- For devices like tablets, laptops, and higher capacity phones we suggest keeping the Smart Previews on hand. These files are about 5% of the original size but offer nearly all the benefits of the original photo. They still contain raw image-editing flexibility as well as enough resolution to create images for social media, email, presentations, and personal printing. You can also fetch originals from another device on demand if both devices are online.
- On your desktop computer or primary hard drives, you can store the full-quality files of your photo library. Mylio Photos can see these images and serve them up to your other devices when needed.
- For extra protection, we strongly suggest adding two or more Protection Vaults. These are hard drives that you choose to keep a backup copy of your photos and videos. Setting up Vaults can protect against losing a device as well as a drive failure.
You can add devices running iOS, Android, macOS, or Windows. You can add photos, videos, PDFs and Microsoft documents. If you are using a free version of Mylio Photos or Mylio Create, the total number of devices you can have connected is limited to three and four, respectively. And the total number of files is limited to 5,000 or 25,000, respectively.
While you can log in on the Mylio Photos website, the only actions you can take there are to manage your account, manage your devices, or download the Mylio Photos application.
- You can choose another image-editing tool to be your default editor on your desktop and laptop computer. A selected image can be easily handed off for additional editing with just a click. When done, save your new image to the same folder. Mylio will scan your folders for changes and show them right in your Mylio Photos Library.
- If you use Lightroom Classic to edit, Mylio Photos offers bidirectional support. You can select multiple images in Mylio Photos for a handoff to Lightroom Classic. We also offer a publishing service that automatically returns a copy of all edited images back to Mylio Photos.
- On desktop or laptop, you can choose Photo > Open With and select from any application your computer recognizes for the supported file type. This will open the high-quality image if it's available on your computer and let you edit it in another application.
- On phones and tablets, Mylio Photos fully supports the Share menu. This lets you easily share images to other image-editing applications or even publishing and social media apps. You can also share images right back to Mylio Photos with just a tap in order to store important photos you’ve received via email, text, or social media.
Because Mylio Photos is a nondestructive application, your original images will not be changed. Instead, changes will be recorded to the XMP file and the XMP file changes are applied to your original image on export.XMP files are a standard for recording metadata for images and are used by many applications. Changes made in Mylio Photos can be read by most applications that utilize XMP files. If you wish to apply metadata to the original (non-raw) image, you can do so with Mylio Photos’ Save Metadata to File option.
Organizing your photos and videos in Mylio Photos is simple. Just follow these steps:
- Add your photos and videos to Mylio Photos from various sources.
- Any folders you import will keep their current organization.
- Mylio Photos automatically organizes your library by date and folder.
- Use SmartTags to easily identify objects and traits in your photos.
- Use QuickFilters to find photos based on embedded image details.
- Utilize QuickCollections to effortlessly organize and display specific photos.
- Create Albums to store and share your favorite photos and videos.
Mylio Photos makes cleaning up your photo collection easy.
- You can automatically exclude duplicate photos when you copy new files into your photo library.
- Photo DeClutter is great for managing similar photos. It scans your library and detects images taken within a specific time frame, allowing you to set criteria like aspect ratio and camera details. Easily choose the best photos and get rid of the rest
QuickReview makes it simple to review your pictures. Use simple gestures or shortcut buttons to mark the best photos. You can hide or delete the rest to remove clutter and free up disk space.
Absolutely! Mylio Photos is a great tool for organizing your scanned photos. Just follow these simple steps:
- Scan your photos using your scanner's software or capture with a phone application..
- Save the scans as high-resolution TIFF or high-quality JPEG files.
- Create a folder specifically for your scanned photos and add it to your Mylio Photos Library.
- Mylio will automatically detect new photos scanned to this folder and add them to your library.
- You can easily move the photos between folders once they have been added to your Mylio Photos Library.
For more detailed instructions, you can refer to the Mylio Photos documentation or our educational course on scanning photos.
XMP files are “sidecar” files that Mylio Photos creates when changes have been made to your photos. These files are very small and only contain the instructions on how to edit your file or additional metadata about the file.
Because Mylio Photos is a nondestructive application, your original images will not be changed. Instead, changes will be recorded to the XMP file and the XMP file changes are applied to your original image on export.
XMP files are a standard for recording metadata for images and are used by many applications. Changes made in Mylio Photos can be read by most applications that utilize XMP files. If you wish to apply metadata to the original (non-raw) image, you can do so with Mylio Photos’ Save Metadata to File option.
Sharing your photos and videos in Mylio Photos is a breeze. Just select the image or video you want to share, click on the "Share" button, and choose your preferred sharing method. You can export to your computer, send it via text or email, or even share it on platforms like Flickr. The process is simple and intuitive, and you'll be guided every step of the way.
Mylio Photos also has a Universal Clipboard. You can move photos to other applications or websites with a simple Copy-Paste operation. No more extra exports cluttering your desktop.
With features like secure syncing and redundant Vault backups, Mylio Photos+ safeguards your photos from loss or device failure.
- Mylio Photos connects all your devices and authorizes each to see your entire library.
- Mylio Photos adds the catalog to each device. This lets you browse photos without the cloud (or even an internet connection). This catalog is very small and fits on almost any drive.
- Original files are kept on their original device by default. Additional backup copies are made on your Vault drives.
You can easily connect an unlimited number of devices with Mylio Photos+. Just follow these steps:
- Make sure you have a subscription to Mylio Photos+.
- Open Mylio Photos on your computer.
- Click on the "Dashboard" icon in the sidebar.
- Select "Devices" and click "ADD.
- Choose the type of device you want to add.
- Follow the on-screen instructions to connect your additional computers, tablets, phones, or hard drives.
- Now your photos will be accessible on all your devices with Mylio Photos+ installed.
Yes, Mylio Photos+ can help you remove duplicate photos in your library. The Photo DeDupe tool, included in Mylio Photos+, scans your entire library and identifies exact matches based on factors like file size, resolution, name, folder location, and metadata.
You can manually choose which files to delete or use the Auto-Check feature to let Mylio Photos suggest the best files to remove.
Part of Mylio Photos+, our SpaceSaver technology produces smaller versions of your images, known as optimized images. The files are perfect for everyday tasks like printing, sharing, and posting to social media. They’re fully editable and contain all the metadata of your originals. Using SpaceSaver you can store up to 15x more photos on mobile devices like phones, tablets, and laptops.
Original quality photos are stored on multiple vault drives. When needed your portable devices can download full-quality files as needed. Tap-to-Sync technology also lets you pick which folders are stored at full-quality on any device.
As a result, even smartphones can hold a lifetime of memories.
Mylio Photos offers helpful resources like live Q&A sessions, webinars, an active community, and comprehensive documentation to assist users in learning and maximizing the software's features.
Resource Links:
If you are a Mylio Photos+ subscriber and you’ve set up a vault, recovery is fully automatic. Simply sign-in on the new device or plug in a new hard drive and add it to your library. Mylio Photos+ automatically creates backup copies of your photos on your devices and vault drives, ensuring you can still access and recover them from another device.
This peace of mind is the primary benefit of Mylio Photos+ as you know that your precious photos and videos are protected against device loss or disk failure.
Not a Mylio Photos+ user? Well you can always explore the path of disk recovery for a failed disk. Most services charge several thousand dollars to recover data. If you lose a device, you’re probably out of luck.
We really think a Mylio Photos+ plan is worth the peace of mind.
Signing up for Mylio Photos+ is easy! Just subscribe to the Mylio Photos+ add-on plan for $12.99 USD a month. With this plan, you can connect your devices, access your library from anywhere, and keep your photos safe.
Ready to subscribe? Buy now.
Mylio offers a 30-day risk-free money-back guarantee on the Mylio Photos+ subscription, giving you peace of mind as you try out our paid features risk-free.
Other products included in your Mylio Photos+ subscription bundle may have different refund policies. To find out about a specific product or service in a Mylio Photos+ bundle, please visit our Help Center.
If you cancel your Mylio Photos+ subscription, your subscription will stop renewing. However, you'll still have access to all the benefits of Mylio Photos+ until the end of the period you've already paid for.
- All of your photos are still stored on your vault drives or devices and are accessible via your computer’s operating system.
- Additionally any locally synced files are still available on that device.
- All metadata and information added to photos is in an industry-standard XMP format and can be read by many other applications.
- You can still use the free Mylio Photos application to browse and enjoy your library – but syncing and protection is disabled.
A Mylio Photos+ subscription is a complete toolset that helps you consolidate, organize, enhance, and protect your photos. Because of the unique way Mylio Photos+ works, we choose to charge for it as a subscription plan.
Here are a few reasons why:
- Mylio Photos+ allows devices running Windows, macOS, Android, iOS, and iPadOS to easily connect. This means constantly keeping up on evolving hardware and software updates and changes.
- We also offer a secured infrastructure that provides authentication and connectivity for your private devices to find, recognize, and interact with each other seamlessly.
- A subscriber-only feedback community enables us to prioritize the needs of current Mylio Photos+ users.
- Subscribers enjoy full access to a continuously improved application. Our development team regularly releases updates with useful new features as well as enhancements for ease of use and optimized performance.
We offer both convenient monthly and annual plans that give you flexibility in billing. We believe that by charging fairly for our application and focusing our development on the needs of our paying customers, we can continue to deliver a service that protects your photos and is enjoyable and reliable. Mylio Photos+ ensures your pictures are always accessible and well protected.
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Perfectly Organized Photos.
Manage a lifetime of memories,- Guided Import makes adding media fast & simple.
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Complete Peace of Mind.
Everything in Mylio Photos and...- Access your library from every device.
- Cleanup duplicates with Photo DeDupe.
- Protect your entire library with Mylio Protection Vaults.
- Share semi-private albums.
- Create and share custom Spaces.
- Granular control of library access for every device/user on your account.