Tag
settings

The Library Statistics Menu

Mylio’s Library Statistics view is a great way to see in-depth information about your library health and content. The Library Statistics panel can show you an assorted array of information, including… Devices and device health File types Camera used...

Known Issue: Deleted devices resurrected when upgrading account

In some instances, devices that were once deleted may be displayed in the sync panel or device map as active devices that are out of sync. This issue may become more apparent when upgrading your account to a new...

Understanding Auto-Advance

Mylio’s auto-advance features allow for a quick and easy way to tag any let of photos – no matter the size. Auto-advance waits for you to rate, flag, tag, or face-recognize an image before automatically showing you the next image....

Troubleshooting: Using Android’s Adoptable Storage with Mylio

Note: This process will link the SD Card to your Android device, and it will not be able to be used with other devices. Note: Some Android devices will not support “Adoptable Storage” and will not display the settings...

Duplicating Photos

There are several reasons why you might want to duplicate a photo. The main reason that having a duplicate photo is relevant is to have a completely unedited copy and a version of a photo that you can make...

Overview of the Sync Panel

The Sync Panel is integral to understanding how to sync across devices, protection, and storage management within your Mylio system...

Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU

In some instances, a windows laptop or desktop machine may be using a graphics card that is not supported by Mylio. This can cause a range of issues from slowdowns to full Mylio crashes. If you are experiencing crashes...

An Overview of Mylio’s Mobile Interface

Note: Some of the information on this page may be relevant only to paid Mylio subscribers. Learn more about the benefits of upgrading your Mylio account here. Mylio’s interfaces are designed to be easily navigable and highly functional. Both...

Confirm Drag and Drop

When using Mylio on your mobile device, you may inadvertently drag and drop an image or folder onto another folder. Because Mylio is continuously syncing, this means your photos will be rearranged on your computer as well. If this...

Understanding the Device Map

Mylio’s Device Map is a simple but powerful panel that allows you to see the status of all of your devices in a single window. Although a simple view, the Device Map contains a lot of information and options… Locating...

Understanding Syncing with RendezVous

Note: This is a premium feature available to paid Mylio subscribers. Learn more about the benefits of upgrading your Mylio account here. Mylio’s RendezVous feature allows for devices to communicate that are not on the same network by connecting them...

Face Recognition

Mylio’s face recognition helps keep your photos organized by creating custom albums in the People view of your friends and family...

Troubleshooting: What is Cache and How Do I Clear It?

Mylio’s cache is designed as a temporary holding area in case photo sync policies are adjusted accidentally, or photos are temporarily stored on that device to be moved elsewhere. Photos that are cached are designated with a green squiggly...

Troubleshooting: Blue or Red Graphical Distortion On Image

Mylio includes an editing tool that quickly identifies if a photo is over or under exposed. These areas of exposure are marked with graphical distortion, or red/blue blotches on your photos. To toggle this on or off, open Mylio and...

Mylio and CaptureOne

As of this time, Capture One is not part of our import, export or editing process. The interoperability between both applications would have to be on the file system level. With that being said, changes made to a local copy...

Tips for Getting the Most Out of Mylio

Tips for the beginner, moderate, or expert Mylio user.

Device Sync Policies

Note: Some of the features in this article are only available to paid Mylio subscribers. Learn more about the benefits of upgrading your Mylio account here. Device Policies in Mylio allows you to adjust which quality of photo syncs...

Known Issue: Cannot Rename Device

At this time users on Mylio’s free plan are not able to rename their devices due to this feature requiring the access to the cloud. When attempting to rename a device on Mylio’s free plan, the name of the...

Troubleshooting: File Type Support

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and its level of compatibility. File types can have five levels of compatibility… Import: These file types can be imported into...

Troubleshooting: RAW Camera Support

Mylio supports an ever-growing number of RAW file types. Below is a list of cameras that are officially supported by Mylio. Canon   Leica   Fuji   Nikon   Olympus   Panasonic   Pentax   Samsung   Sony

Troubleshooting: Removing Mylio, or Parts of Mylio, From a Machine

Mylio, like most applications, has four main parts: The application, the content, the application data, and the account. This article will show you how to remove individual parts of Mylio from your machine in instances where you might want to...

Troubleshooting: Send Info to Mylio

While troubleshooting with a Mylio representative you may be asked to send logs to help solve an issue. Logs may include information about your library and recent actions that you have made. It does not include any photos (except a...

Search vs. Filter

Mylio allows for two different types of searches to assist in finding the best possible result for your search...

Emailing Photos On a Computer

Sharing your memories with friends and family is a great way to keep in touch. Luckily, Mylio makes emailing your photos easy, directly from within the Mylio application. To share a photo in Mylio… Open Mylio and select the...

Understanding Show TPO

Show TPO is a quick and easy way to view and change sync policies for the device you are currently using without using the sync panel. In using Show TPO, each photo and folder will have its sync policy displayed directly...

Troubleshooting: Mylio Running Slowly or Causing Other Processes to Run Slowly

If Mylio is running slowly or causing other applications on your machine, toggling to ‘Better Performance’ may help. By selecting ‘Better Performance’ Mylio makes behind-the-scenes changes as well as minor animation changes that may increase performance. This option may...

Sharing Photos Using the iOS Share Menu

In Mylio you can share your photos, folders, albums, and videos using the built in iOS sharing options. This makes it convenient to email photos, iMessage or text message photos, utilize iCloud Photo Sharing, and even send photos to...

Managing Mylio Account Details

  Your Mylio account details can be accessed by selecting “Sign In” at the top right of www.mylio.com. Here you can login with your Mylio email and password or using Facebook if you have signed up for Mylio using...

Troubleshooting: Unable to Sync Photos Between Devices

Mylio will transfer photos and edits between your devices whether you’re syncing just  thumbnails, previews, or full originals. If your devices are not receiving or sending photos and edits to your other devices, follow the steps below and you...

The View Menu

The view menu allows you to change specifics about the center panel of Mylio. It can contain different information depending on your view, but let’s talk about its functions while in Folder view. Sort by – sort your photos...

Toggle Scrollbars On or Off

By default, Mylio has scrollbars turned on for Windows machines and off for Mac machines. However, you can easily toggle these scrollbars on or off within Mylio’s settings. Select ‘Settings’ from the Navigation Panel of Mylio. Select ‘Appearance’ from within...

Advanced Import Options

When importing your photos, Mylio offers many advanced import options to ensure that your photos are imported exactly as you want them...

Device Settings

Knowing how to add devices to your Mylio account is an important part of keeping your photos protected...

Search Modifiers

Note: Known issue surrounding search modifiers. Finding the right photo in a large library can be time-consuming. Mylio can help you locate the photo you’re looking for by narrowing down the results shown when searching for a photo! This...

Show in Finder / Show in File Explorer

Finding your original photos within your computer’s file structure is easy in Mylio… 1. Locate a photo or video in Mylio you wish to display in Finder / File Explorer 2. Right click on the photo, video or folder...

Using the Mylio Setup Wizard

When opening a new copy of Mylio on a computer, you will be guided through setting up the application. The Mylio setup wizard can help you ensure that Mylio is properly configured. Signing In To get started with the...

Troubleshooting: Flush Catalog On Every Write

Mylio includes an advanced setting called “Flush catalog on every write” that may help catalog corruption issues in earlier versions of Mylio. This option makes no visible changes to Mylio, but changes how information is written and parsed within...

Troubleshooting: Understanding Photo DPI / PPI

DPI is the measurement of dots per inch when printing a photo. Many photo printers still require a photo to be measured at at least 300 DPI. In reality, the term “DPI” does not directly apply your digital photos,...

Sharing Photos to Facebook On iOS

As part of Mylio’s mobile interface, you can seamlessly interact with your Facebook iOS application. Sharing your photos to Facebook allows you to easily share your favorite photos via the web. Please note: a maximum of 30 photos can...

Error Message: “You have reached your maximum device limit”

Each Mylio subscription allows for a set amount of devices to be registered to your Mylio account at any time. If you receive the error message “You have reached your maximum device limit” when signing into the Mylio application,...

Troubleshooting: How to Reset Educational Messages

In some instances, Mylio may display education messaging to help you better understand a feature you have selected. These messages are viewable one time and, when dismissed, will not be shown again. If you wish to reset educational messaging...

Troubleshooting: Add External Drive Window Displaying Randomly

In an effort to protect your photos, Mylio will detect any newly attached drives and display a setting that asks if you would like to use this drive as a Mylio Device. By adding the drive, you will be...

Troubleshooting: Mylio Not Staying Up To Date, Updating Catalog, or Has Different Photo Counts On Devices

This article may help Mylio fix syncing issues if your library is exhibiting any of these behaviors… Devices are online but not syncing and there is no activity in the sync panel. Updating from Catalog not making progress. Mylio...

Show Only Photos or Videos in Search Results

Mylio can differentiate between photos and videos by using the Photos / Videos / All toggle found in the search or filter menu. To use this… 1. Open Mylio 2. Select the magnifying glass or the funnel to the...

Reset All Edits

While editing a photo in Mylio you have the option to “reset all edits.” The ‘reset all edits’ button is a large red button at the bottom of the edit pane in the Details Panel. This action can be taken at...

Error Message: “This feature is not available in your version of Mylio”

In some instances you may attempt to use a feature that is not available in your version of Mylio. Mylio currently offers three plans, each with their own feature availability. If you receive the message “This feature is not...

Troubleshooting: Images Display In iOS Photos but Not In Mylio

In some instances, users may find images in the Photos app on iOS that are not being displayed in Mylio. This may be due to iCloud Photo Library not transferring full, original images between devices. Generally, iCloud Photo Library...

Keyboard Shortcuts Master List

A list of keyboard shortcuts found within the Mylio application for both Windows and Mac devices.

Understanding Mylio for iOS

Mylio for iOS (iPad, iPhone, iPod Touch) is a fully featured version of Mylio that gives you all of the benefits that Mylio has to offer, all for free. Unlike other devices, iOS devices offer… Up to 12 iOS...

Troubleshooting: Folder(s) Say ‘Missing’ on Cover

There are instances where Mylio can lose track of the location of folders. This can be due to folder name changes, drive name changes, or movements in the file system from outside of Mylio. When Mylio notices a change...

Multi-Location and Shuttle

Shuttle (also known as multi-location) is a unique and useful feature available as part of the Advanced version of Mylio... .

Troubleshooting: Unable to Email PDF on Windows 8

Users running Windows 8 or 8.1 may receive the error message “There is no email program associated to perform the requested action”. This is a known Windows issue that prohibits the emailing of PDFs using the default Windows mail...

Troubleshooting: Moving the Location of Your Mylio Library

In some instances, your photo library may be much larger than your computer can store, or may have been placed in an undesirable location during set-up. Luckily, Mylio can make it easy to free up space on your computer,...

Free Up Space on Camera Roll

Mylio can help clear up space in your device’s Camera Roll once the original image has been imported and protected to Mylio. In order to do this, Mylio needs to ensure your photo is protected by having the original...