Tag
settings

Duplicating Files

Mylio allows you to duplicate an image with a few clicks, allow you to create a second copy of the image. This may be to have an edited version of a photo and an unedited version or to sort...

Confirm Drag and Drop Action

When using Mylio you may inadvertently drag and drop an image or folder onto another folder. Because Mylio is continuously syncing, this means your photos will be rearranged on your other devices as well. If this is something that...

Troubleshooting: Send Info to Mylio

While troubleshooting with a Mylio representative you may be asked to send logs to help solve an issue. Logs may include information about your library and recent actions that you have made. It does not include any photos (except a...

Advanced Import Options

When importing your photos, Mylio offers many advanced import options to ensure that your photos are imported exactly as you want them...

Device Settings

Knowing how to add devices to your Mylio account is an important part of keeping your photos protected...

Understanding Syncing with RendezVous

Mylio’s RendezVous feature allows for devices to communicate that are not on the same network by connecting them directly and securely without needing to store photos in the cloud. When syncing with RendezVous, Mylio will favor a local connection...

Face Recognition

Mylio’s face recognition helps keep your photos organized by creating custom albums in the People view of your friends and family...

Understanding Auto-Advance

Mylio’s auto-advance features allow for a quick and easy way to tag any set of photos – no matter the size. Auto-advance waits for you to rate, flag, label, or face-recognize an image before automatically showing you the next image....

Using the Mylio Setup Wizard

When opening Mylio for the first time on a computer, you will be guided through setting up the application. The Mylio setup wizard can help you ensure that Mylio is properly configured. Signing In To get started with the...

Emailing Photos on a Computer or Tablet

Sharing your memories with friends and family is a great way to keep in touch. Luckily, Mylio makes emailing your photos easy, directly from within the Mylio application. Open Mylio and select the photo(s) you would like to share....

Sharing Photos on a Phone

In Mylio you can share your photos, folders, albums, and videos using the built-in iOS or Android sharing options. This makes it convenient to email photos, iMessage or text message photos, utilize iCloud Photo Sharing, and even send photos...

Sharing Photos to Facebook on a Phone

As part of Mylio’s mobile interface, you can seamlessly interact with your Facebook mobile application. Sharing your photos on Facebook allows you to easily share your favorite photos via the web. In order for you to export your photos...

The Mylio Dashboard

The Mylio Dashboard is your one view to fully understand everything about your Mylio Library. From your library’s media count to your device’s sync status, the Mylio Dashboard is full of fun and practical information to help you keep...

The View Menu

The View menu allows you to change how your photos are viewed in Mylio’s main viewing area. The View menu has different options depending on what View you’re currently in. Below, you can select any View to see some...

Tips for Getting the Most Out of Mylio

Tips for the beginner, moderate, or expert Mylio user.

Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU

In some instances, a windows laptop or desktop machine may be using a graphics card that is not supported by Mylio. This can cause a range of issues from slowdowns to full Mylio crashes. If you are experiencing crashes...

Troubleshooting: What is Cache and How Do I Clear It?

Mylio’s cache is designed as a temporary holding area in case photo Sync Policies are adjusted accidentally, or photos are temporarily stored on that device to be moved elsewhere. Photos that are cached are designated with a green squiggly...

Troubleshooting: Blue or Red Graphical Distortion On Image

Mylio includes an editing tool that quickly identifies if a photo is over or underexposed. These areas of exposure are marked with graphical distortion or red/blue blotches on your photos. To toggle this on or off, open Mylio and navigate...

Mylio and CaptureOne

As of this time, Capture One is not part of our import, export or editing process. The interoperability between both applications would have to be on the file system level. With that being said, changes made to a local...

Show in Finder / Show in File Explorer

Finding your original photos within your computer’s file structure is easy in Mylio: Locate a photo or video in Mylio you wish to display in Finder / File Explorer. Right-click on the photo, video or folder in Mylio and...

Troubleshooting: File Type Support

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and its level of compatibility. File types can have five levels of compatibility: Import: These file types can be imported into...

Troubleshooting: RAW Camera Support

Mylio supports an ever-growing number of RAW file types. Below is a list of cameras that are officially supported by Mylio. Canon   Leica   Fuji   Nikon   Olympus   Panasonic   Pentax   Samsung   Sony

Troubleshooting: Removing Mylio, or Parts of Mylio, From a Machine

Mylio, like most applications, has four main parts: The application, the content, the application data, and the account. This article will show you how to remove individual parts of Mylio from your machine in instances where you might want to...

Free Up Space on Camera Roll or Media Library

Mylio can help clear up space in your device’s Camera Roll or Media Library once the original image has been imported and protected to Mylio. In order to do this, Mylio needs to ensure your photo is protected by...

Understanding Show TPO

Show TPO is a quick and easy way to view and change Sync Policies for the device you are currently using without using the Sync panel. In using Show TPO, each photo and folder will have its Sync Policy displayed directly...

Troubleshooting: Mylio Running Slowly or Causing Other Processes to Run Slowly

If Mylio is running slowly or causing other applications on your machine, toggling on Better Performance may help. By selecting Better Performance Mylio makes behind-the-scenes changes as well as minor animation changes that may increase performance. This option may...

Managing Mylio Account Details

Your Mylio account details can be accessed by selecting Sign In at the top right of www.mylio.com. Here, you can log in with your Mylio email and password or by using Facebook if you have signed up for Mylio using...

Troubleshooting: Unable to Sync Photos Between Devices

Mylio will transfer photos and edits between your devices whether you’re syncing just Thumbnails, Previews, or Originals. If your devices are not receiving or sending photos and edits to your other devices, follow the steps below and you should...

Toggle Scrollbars On or Off

By default, Mylio has scrollbars turned on for Windows computers. However, you can easily toggle these scrollbars on or off within Mylio’s settings. Select Settings from Mylio’s View menu. Open Appearance settings from within the Settings menu. Toggle on...

Troubleshooting: Flush Catalog On Every Write

Mylio includes an advanced setting called “Flush catalog on every write” that may help catalog corruption issues in earlier versions of Mylio. This option makes no visible changes to Mylio, but changes how information is written and parsed within...

Troubleshooting: Understanding Photo DPI / PPI

DPI is the measurement of dots per inch when printing a photo. Many photo printers still require a photo to be measured at at least 300 DPI. In reality, the term DPI does not directly apply your digital photos,...

Error Message: “You have reached your maximum device limit”

Each Mylio subscription allows for a set amount of devices to be registered to your Mylio account at any time. If you receive the error message “You have reached your maximum device limit” when signing into the Mylio application,...

Troubleshooting: How to Reset Educational Messages

In some instances, Mylio may display educational messaging to help you better understand a feature you have selected. These messages are viewable one time and, when dismissed, will not be shown again. If you wish to reset educational messaging...

Troubleshooting: Add External Drive Window Displaying Randomly

In an effort to protect your photos, Mylio will detect any newly attached drives and display a setting that asks if you would like to use this drive as a Mylio Device. By adding the drive, you will be...

Show Specific File Type When Searching

Mylio can differentiate between photos, videos, and documents by using the toggle found in the Search menu. To use this: 1. Open Mylio. 2. Select the magnifying glass or the funnel to the left of the Search bar at...

Reset All Edits

While editing a photo in Mylio you have the option to reset all edits. The ‘reset all edits’ button is a large red button at the bottom of the Edit section of the Details Panel. This action can be...

Error Message: “This feature is not available in your version of Mylio”

In some instances, you may attempt to use a feature that is not available in your version of Mylio. Mylio currently offers three plans, each with their own feature availability. If you receive the message “This feature is not...

Troubleshooting: Images Display In iOS Photos but Not In Mylio

In some instances, users may find images in the Photos app on iOS that are not being displayed in Mylio. This may be due to iCloud Photo Library not transferring full, original images between devices. Generally, iCloud Photo Library...

Keyboard Shortcuts Master List

A list of keyboard shortcuts found within the Mylio application for both Windows and Mac devices.

Understanding Mylio for iOS and Android

Mylio for iOS (iPad, iPhone, iPod Touch) is a fully featured version of Mylio that gives you all of the benefits that Mylio has to offer, all for free. Unlike other devices, iOS devices offer… Up to 12 iOS...

Troubleshooting: Folder(s) Say Missing on Cover

There are instances where Mylio can lose track of the location of folders. This can be due to folder name changes, drive name changes, or movements in the file system from outside of Mylio. When Mylio notices a change...

Troubleshooting: Unable to Email PDF on Windows 8

Users running Windows 8 or 8.1 may receive the error message “There is no email program associated to perform the requested action”. This is a known Windows issue that prohibits the emailing of PDFs using the default Windows mail...

Troubleshooting: Moving the Location of Your Mylio Library

In some instances, your photo library may be much larger than your computer can store or may have been placed in an undesirable location during set-up. Luckily, Mylio can make it easy to free up space on your computer...