Tag
setting up

Mylio for iOS Taking Up Large Amount of iCloud Space

With iCloud, Apple allows you to protect your Mylio application, including previews and thumbnails, directly to the cloud. This is helpful if your iOS device is lost or stolen. However, doing so may cause Mylio to take up more...

An Overview of Interface

Mylio’s interface is designed to be easily navigable and highly functional...

Mylio Quick Start Guide

The new home for all of your photos is as fun to learn as it is to use. We’ll walk you through the first steps of getting your photos imported, protected and on all of your devices.

Signing Out and Removing a Mylio Device from Your Account

Mylio is designed to be signed into once, allowing you to skip entering your Mylio email and password every time you open the application. While Mylio does not have a traditional sign-out, you can easily unregister your account from Mylio...

Troubleshooting: Mylio on Windows with Unsupported Graphics Card or GPU

In some instances, a windows laptop or desktop machine may be using a graphics card that is not supported by Mylio. This can cause a range of issues from slowdowns to full Mylio crashes. If you are experiencing crashes...

Importing from an External Drive

Mylio can utilize external drives in multiple ways with your Mylio Library. This includes importing photos from your external drive to your machine, displaying the photos on your external drive without copying them to your machine, or even protecting...

An Overview of Mylio’s Mobile Interface

Note: Some of the information on this page may be relevant only to paid Mylio subscribers. Learn more about the benefits of upgrading your Mylio account here. Mylio’s interfaces are designed to be easily navigable and highly functional. Both...

The Navigation Panel

Mylio’s Navigation Panel is designed to primarily adjust the view of the center panel...

The Details Panel

Complete control over your photos can be found within Mylio’s Details Panel...

Understanding the Device Map

Mylio’s Device Map is a simple but powerful panel that allows you to see the status of all of your devices in a single window. Although a simple view, the Device Map contains a lot of information and options… Locating...

Adding a NAS or USB Protection Device

Protecting your original files on a NAS or USB device is an easy way to gain an extra level of protection in Mylio...

Adding Additional Devices

We’ve designed Mylio so that you can easily take your photos with you wherever you go. This means that installing Mylio on all of your devices is an integral part of the Mylio experience. Mylio can be installed on...

Troubleshooting: Countries Where Mylio is Available

Mylio is currently available in over 40 countries across the globe. A full list of countries where Mylio is available can be found below… Argentina Australia Austria Belgium Bulgaria Chile China Croatia Cyprus Czech Republic Denmark El Salvador Estonia Finland...

Troubleshooting: Mylio System Requirements

Operating System Requirements Mac Mavericks (10.9+) Yosemite (10.10+) El Capitan (10.11+) Sierra (10.12+) Windows  Windows 7 (Requires Windows 7 Service Pack 1) Windows 8 Windows 8.1 Windows 10 Windows 10 Anniversary Edition iOS iOS 9 iOS 10 Android Please note:...

Error Message: “One or more catalog are corrupted”

When using Mylio, your catalog may become corrupted from a variety of reasons including unclean shutdowns and application/computer crashes. This article will walk you through catalog recovery in the event that your catalog is corrupted. The catalog recovery process will...

Mylio and CaptureOne

As of this time, Capture One is not part of our import, export or editing process. The interoperability between both applications would have to be on the file system level. With that being said, changes made to a local copy...

Known Issue: SD Cards Not Supported On Android Devices

Some Android users would like to be able to utilize external storage for their Mylio Library on their Android devices. At this time Mylio is not compatible with SD cards and must be stored internally on the device. Mylio is...

Troubleshooting: File Type Support

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and its level of compatibility. File types can have five levels of compatibility… Import: These file types can be imported into...

Importing Flickr photos

Importing your photos from Flickr is a quick and easy way to populate your Mylio library with some of your favorite photos. Using Mylio’s Flickr import tool will copy your public photos directly into the Mylio Library from your...

Troubleshooting: Password Policy

Using secure passwords are the best way of keeping your photos and data in Mylio safe. Mylio has specific password guidelines to ensure the safety of your photos: Passwords must contain at least six characters, including one upper case...

Troubleshooting: Reset Mylio password

We all forget a password every now and then. Don’t worry. Resetting the password for your Mylio account is easy. Navigate to Mylio.com and select ‘Sign In‘ at the top right of the page Select ‘Forgot Password?’ at the...

Troubleshooting: Mylio and privacy

Here at Mylio we take privacy seriously. From your name and email to your photographs, we work hard to ensure that your information is safe.  When discussing privacy with our users, the conversation often turns to the cloud. A...

Troubleshooting: Updating Mylio

Mac / Windows Keeping Mylio up to date means that you always have the newest features and tools at your finger tips. If an update for Mylio is available, you will be prompted to install the update automatically. If...

Troubleshooting: Using Mylio with iCloud Photo Library

iCloud Photo Library, the photo-syncing system by Apple, is known to make changes to your photo library that may cause issues within Mylio. Users who have turned on iCloud Photo Library’s “Optimize” option have reported compatibility issues ranging from error messages to black...

Setting Up Mylio for Multiple Users On One Mac or PC

Mylio is designed to run as a single instance of your library on each machine, this means there can not be multiple Mylio libraries within the same user on a single machine. If you would like to run multiple copies of...

Troubleshooting: Mylio Running Slowly or Causing Other Processes to Run Slowly

If Mylio is running slowly or causing other applications on your machine, toggling to ‘Better Performance’ may help. By selecting ‘Better Performance’ Mylio makes behind-the-scenes changes as well as minor animation changes that may increase performance. This option may...

What is Mylio?

Mylio is photo organizing and management application that puts all your digital images at your fingertips — from any of your mobile or desktop devices, anytime. Even when you’re not connected to the internet. Consolidate. Mylio will clean up...

Custom Sync Settings

Custom sync preferences can be used in a variety of ways. For instance, you can set all media rated 5 stars to sync original photos...

Downloading and Installing Mylio On Your Computer

Downloading and installing Mylio for your Windows or Mac OS X computer.

Downloading and Signing Up for Mylio On Your iPhone, iPad, or iPod Touch

Download and sign up for Mylio on your mobile device, such as an iPad or iPhone.

Troubleshooting: Unable to Sync Photos Between Devices

Mylio will transfer photos and edits between your devices whether you’re syncing just  thumbnails, previews, or full originals. If your devices are not receiving or sending photos and edits to your other devices, follow the steps below and you...

Mylio Sync Settings

The Sync & Connectivity menu allows you to view and manage all of your current sync settings on your Mylio device...

Device Settings

Knowing how to add devices to your Mylio account is an important part of keeping your photos protected...

Downloading and Signing Up for Mylio On Your Android Device

This article will walk you through how to download and sign up for Mylio on your Android device. Tap on the Play Store on your device. In the Play Store, tap on the search bar on the home page...

Signing Up for Mylio With Facebook

When signing up for Mylio for the first time, users can choose whether to create a Mylio account by using their email and creating a password, or by signing in using their Facebook credentials. Signing in using Facebook allows...

Troubleshooting: Blank Black or Gray Squares In Mylio

When first using Mylio, or while adding new photos to Mylio, you may see blank black or gray squares (called ghost images) in place of your photos. This happens if Mylio has not fully synced and is still receiving...

Using the Mylio Setup Wizard

When opening a new copy of Mylio on a computer, you will be guided through setting up the application. The Mylio setup wizard can help you ensure that Mylio is properly configured. Signing In To get started with the...

Troubleshooting: Signing in With a Different Facebook / Social Account

Mylio uses your web browser’s cache and cookie system to hold the username and password for your social accounts. If you would like to sign in using a different account you can do so by clearing the cache for your operating...

Error Message: “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer” on Windows

Some Windows users may receive the error message “The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.” when launching Mylio. Windows 7 If you receive this error message it may...

Troubleshooting: Setting Up Mylio On a Replacement Computer or a Fresh Install

Mylio is designed to keep all of your devices in sync, and thus contains a catalog which is constantly updated when Mylio is open and running. Because of this, restoring Mylio after a fresh operating system install, or restoring Mylio...

Error Message: “You have reached your maximum device limit”

Each Mylio subscription allows for a set amount of devices to be registered to your Mylio account at any time. If you receive the error message “You have reached your maximum device limit” when signing into the Mylio application,...

Troubleshooting: Understanding Mylio’s Advanced Setup Options

When signing into Mylio for the first time some users may wish to alter some of Mylio’s automatic setup options. Before signing in, advanced users are given an opportunity to do so by clicking the gear icon in the...

Keyboard Shortcuts Master List

A list of keyboard shortcuts found within the Mylio application for both Windows and Mac devices.

Understanding Mylio for Android

Mylio for Android is a fully featured version of Mylio that gives you all of the benefits that Mylio has to offer, all for free. Unlike other devices, Android devices offer… Up to 12 Android devices or as many Android...

Troubleshooting: Folder(s) Say ‘Missing’ on Cover

There are instances where Mylio can lose track of the location of folders. This can be due to folder name changes, drive name changes, or movements in the file system from outside of Mylio. When Mylio notices a change...

Mylio and Cloud Synchronization Services (Dropbox, OneDrive, Box)

  Combining synchronization services like Dropbox, OneDrive, Box, and Mylio is not currently supported. Doing so can cause a variety of issues, including… Import errors or the inability to import (watch) folders. Duplicate images in your synchronization services. Loss...

Coming from Apple Photos

If you’ve previously, or are currently using Apple’s Photos application for Mac OS X you may notice that some terms and features are slightly different in Mylio. Albums in Photos are very similar to Albums in Mylio, they can...

Coming from iPhoto

If you are currently using, or have previously used iPhoto, you may notice that some terms and features are slightly different in Mylio. Albums in iPhoto are very similar to Albums in Mylio, they can contain photos from several locations...

Coming from Aperture

If you have previously or are currently using Aperture you may notice that some terms and features are slightly different in Mylio. Albums in Aperture are very similar to Albums in Mylio, they can contain photos from several locations...

Coming from Lightroom

If you have previously, or currently, use Adobe Lightroom to manage your photos, you may notice that some terms and features are slightly different in Mylio. Collections in Lightroom are very similar to Albums in Mylio, they can contain photos...

New to Photo Management Software

Welcome to Mylio! The new home for all of your photos, videos, media, and more. Mylio helps you organize, edit, protect, and share all of your memories quickly and easily – from any device. If this is your first...

Troubleshooting: Moving the Location of Your Mylio Library

In some instances, your photo library may be much larger than your computer can store, or may have been placed in an undesirable location during set-up. Luckily, Mylio can make it easy to free up space on your computer,...

Signing Into Mylio

Signing into Mylio is the same, whether it’s on your phone, tablet, PC or Mac computer. First: launch Mylio by double clicking the application or by tapping the app on your phone. Now that it’s open, you can sign in...