Tag
account

Known Issue: Unable to Alter Account Details On Certain Android Web Browsers

Users may have issues altering their account details using certain Android web browsers. To ensure that your account details are changed properly, please use the stock Android browser or change account details using a traditional computer. Browsers with known issues...

Signing Out and Removing a Mylio Device from Your Account

Mylio is designed to be signed into once, allowing you to skip entering your Mylio email and password every time you open the application. While Mylio does not have a traditional sign-out, you can easily unregister your account from Mylio...

Troubleshooting: Password Policy

Using secure passwords are the best way of keeping your photos and data in Mylio safe. Mylio has specific password guidelines to ensure the safety of your photos: Passwords must contain at least six characters, including one upper case...

Troubleshooting: Reset Mylio password

We all forget a password every now and then. Don’t worry. Resetting the password for your Mylio account is easy. Navigate to Mylio.com and select ‘Sign In‘ at the top right of the page Select ‘Forgot Password?’ at the...

Troubleshooting: Mylio and privacy

Here at Mylio we take privacy seriously. From your name and email to your photographs, we work hard to ensure that your information is safe.  When discussing privacy with our users, the conversation often turns to the cloud. A...

Troubleshooting: Send Info to Mylio

While troubleshooting with a Mylio representative you may be asked to send logs to help solve an issue. Logs may include information about your library and recent actions that you have made. It does not include any photos (except a...

Setting Up Mylio for Multiple Users On One Mac or PC

Mylio is designed to run as a single instance of your library on each machine, this means there can not be multiple Mylio libraries within the same user on a single machine. If you would like to run multiple copies of...

Troubleshooting: Deleting an Account

Deleting your Mylio account will remove your email address and password from the Mylio system and delete any data stored with Mylio. Please note that this process is permanent and, if you wish to use Mylio again, you will...

Managing Mylio Account Details

  Your Mylio account details can be accessed by selecting “Sign In” at the top right of www.mylio.com. Here you can login with your Mylio email and password or using Facebook if you have signed up for Mylio using...

What is Mylio?

Mylio is photo organizing and management application that puts all your digital images at your fingertips — from any of your mobile or desktop devices, anytime. Even when you’re not connected to the internet. Consolidate. Mylio will clean up...

Downloading and Installing Mylio On Your Computer

Downloading and installing Mylio for your Windows or Mac OS X computer.

Signing Up for Mylio On Your Computer

Signing up for Mylio on a Mac or Windows PC. Please ensure you already have Mylio downloaded and installed. There are two ways to sign up for a Mylio account...

Downloading and Signing Up for Mylio On Your iPhone, iPad, or iPod Touch

Download and sign up for Mylio on your mobile device, such as an iPad or iPhone.

Downloading and Signing Up for Mylio On Your Android Device

This article will walk you through how to download and sign up for Mylio on your Android device. Tap on the Play Store on your device. In the Play Store, tap on the search bar on the home page...

Signing Up for Mylio With Facebook

When signing up for Mylio for the first time, users can choose whether to create a Mylio account by using their email and creating a password, or by signing in using their Facebook credentials. Signing in using Facebook allows...

Error Message: “You have reached your maximum device limit”

Each Mylio subscription allows for a set amount of devices to be registered to your Mylio account at any time. If you receive the error message “You have reached your maximum device limit” when signing into the Mylio application,...

Error Message: “Account Locked” or Variations of “Account Locked”

In some instances, Mylio may display an error message that includes “Account Locked”. This generally happens during a task that requires communication with the cloud. If this message is displayed, your account may have experienced a temporary disconnect from...

Error Message: “You have reached your photo limit”

Each Mylio plan allows for a specific number of photos to be imported into the system. If you have reached that number, you may need to a different Mylio plan in order to import additional photos. You can learn more...

Mylio Cost and Plans

Mylio has plans for different kinds of photographers and their needs. Whether you run your entire business off Mylio or you’re a passionate everyday photographer, Mylio has the right plans for you. Below is a list of plans that...

Signing Into Mylio

Signing into Mylio is the same, whether it’s on your phone, tablet, PC or Mac computer. First: launch Mylio by double clicking the application or by tapping the app on your phone. Now that it’s open, you can sign in...