Troubleshooting: Files Skipped During Import

You may encounter certain errors after attempting an Import with Mylio.

Import errors are displayed as a blue banner stating that Mylio has skipped files. This banner is displayed after an import has completed.

By clicking on the banner, you are able to view the reasons for skipping each file.

Common reasons for skipped files may be:

  • Malformed File Format – The file may be corrupt or a RAW file that is not readable by Mylio. This article will outline which RAW Files Mylio currently supports.
  • Unknown File Type – If you are importing a folder that contains files that Mylio does not support (Documents, Music Files).
  • Access Denied – You may get this message if you are attempting to import from a location where adequate permissions are not set for your user.
  • iCloud Photo Library is On – Mylio does not currently support iCloud Photo Library. More information here.

 

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