Troubleshooting: Mylio Action “Moving folders / files on disk” or “Sending to…” is Constantly Displayed in Activity Panel

This article may help Mylio fix syncing issues if your library is exhibiting any of this behavior:

  1. Mylio displays Moving Files on Disk continuously in the sync panel with no progress or with looping progress.
  2. Mylio displays Moving Folders on Disk continuously in the sync panel with no progress or with looping progress.
  3. Mylio displays Receiving files from… or Sending files to…. with no progress.
  Note:  this article outlines running commands within Mylio’s Console. If you are not comfortable with the following steps, please contact support@mylio.com.

Stuck Moving Files on Computer

  1. Open Mylio on the device that is not working as expected.
  2. Select Help from the Views menu.
  3. Select Console.
  4. Within the Console, type…
    orphans
  5. Once the command has been run, type…
    orphans fixroots
  6. Once the command has been run, type…
    orphans fixfolders
  7. Once the command has been run, type…
    orphans fixmedias
  8. Restart Mylio

Stuck Moving Files on External Drive

  1. Open Mylio on the computer that the external drive is attached to.
  2. Using the Dashboard, ensure that the drive is online.
  3. Select Help from the View menu.
  4. Select Console.
  5. Within the Console, type the following command, replacing devicename with the name of the drive in Mylio that is stuck moving files or folders. Type the name exactly as it appears in Mylio…
  6. orphans devicename
  7. Once the command has been run, type the following command, replacing devicename with the name of the drive in Mylio that is stuck moving files or folders. Type the name exactly as it appears in Mylio…
    orphans devicename fixroots
  8. Once the command has been run, type the following command, replacing devicename with the name of the drive in Mylio that is stuck moving files or folders. Type the name exactly as it appears in Mylio…
  9. orphans devicename fixfolders
  10. Once the command has been run, type the following command, replacing devicename with the name of the drive in Mylio that is stuck moving files or folders. Type the name exactly as it appears in Mylio…
    orphans devicename fixmedias
  11. Restart Mylio

Once these commands have processed, Mylio should display no activity or activity should be completing in the Activity panel. Mylio may have created a new folder called Lost and Found at the top level of your folder structure. This folder may contain images that Mylio did not have a folder to move files to. These files can manually be moved to their desired location. Once empty, Lost and Found can be deleted from Mylio.

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