Category
Importing

Troubleshooting: Corrupt or Unsupported Files

In some cases, Mylio may report that images being imported or corrupt or unsupported. While this may happen for a variety of reasons, it is important to understand if the issue is Mylio related or file related, and how...

Troubleshooting: HEIF and HEVF (Apple’s High Efficiency Formats)

Mylio supports the importing and syncing of Apple’s High-Efficiency Image Files (HEIF) and High-Efficiency Video Files (HEVF) on iOS devices that are running iOS11 and Mylio 2.4 (4212) and newer as well as Mac computers running High Sierra (10.13)...

Troubleshooting: Importing Apple Photos, iPhoto, or Aperture Libraries to a Computer That Does Not Have Enough Internal Storage

If you’re an iPhoto, Photos, or Aperture user and transitioning to Mylio, you may find that you do not have enough space on your internal drive to fully import your library. Since Mylio requires that you copy the images...

Troubleshooting: File Type Support

Mylio supports a wide range of photo, video, and document formats. The table below outlines if a file type is supported and its level of compatibility. File types can have five levels of compatibility: Import: These file types can be imported into...

Troubleshooting: RAW Camera Support

Mylio supports an ever-growing number of RAW file types. Below is a list of cameras that are officially supported by Mylio. Canon   Leica   Fuji   Nikon   Olympus   Panasonic   Pentax   Samsung   Sony

Troubleshooting: Using Mylio with iCloud Photo Library

iCloud Photo Library, the photo-syncing system by Apple, is known to make changes to your photo library that may cause issues within Mylio. Users who have turned on iCloud Photo Library’s “Optimize” option have reported compatibility issues ranging from error messages to black...

Troubleshooting: iPhoto Library Not Listed or Greyed Out When Trying to Import

Your iPhoto Library may not be automatically detected by Mylio when using the iPhoto import tool. You can use the “Other Library…” option to manually locate the iPhoto Library. If the iPhoto Library is grayed out when selecting from...

Troubleshooting: Photos Library Shows as 0 Photos When Running Photos Import

In some cases, Mylio may show your Photos Library as having no images to import when using the automatic photo import tool. This can generally be resolved by adding a “.photoslibrary” extension to the Photo Library. This can be...

Troubleshooting: Files Skipped During Import

You may encounter certain errors after attempting an Import with Mylio. Import errors are displayed as a blue banner stating that Mylio has skipped files. This banner is displayed after an import has completed. By clicking on the banner, you are able to...

Error message: “Storage available to Mylio is almost full”

At times, Mylio may display the error message “Storage available to Mylio is almost full”. This banner indicates that the drive in which Mylio is saving photos may be running out of space. If you are receiving this error...

Error message: “Storage available to Mylio is almost full” on mobile device that has storage available

Mylio never wants to compromise your mobile experience, so we ask it to never take that last bit of precious storage on your mobile device. By default, Mylio will not use the last 1GB of free space associated with...

Troubleshooting: Signing in With a Different Facebook / Social Account

Open Mylio and select Settings from the View menu. Select Account settings. Locate the “Clear Access” buttons found within this panel for Flickr, Facebook, Google, and Amazon. Mylio uses your web browser’s cache and cookie system to hold the...

Error Message: “You have reached your photo limit”

Each Mylio plan allows for a specific number of photos to be imported into the system. If you have reached that number, you may need to a different Mylio plan in order to import additional photos. You can learn more...

Troubleshooting: Mylio and Apple’s Live Photos

Apple’s Live Photos is a unique format that allows a photo to be taken with a short video and stacked into a single file. Currently, this format is not supported by Mylio. If a Live Photo is taken and...

Troubleshooting: Images Display In iOS Photos but Not In Mylio

In some instances, users may find images in the Photos app on iOS that are not being displayed in Mylio. This may be due to iCloud Photo Library not transferring full, original images between devices. Generally, iCloud Photo Library...

Known Issue: Some or All Media Not Importing From Flickr

In some instances, Flickr may not reliably download original videos using the Flickr import option from Mylio’s import menu. This is due to a Flickr backend issue and not an issue with the Mylio client. Because of this, it...