Frequently Asked Questions (FAQ)

Welcome to Mylio’s FAQs! Below you will find a list of our most frequently asked questions separated by category. Many of these questions are answered more completely in the tutorial and troubleshooting materials found on our support site.


Getting Started

Mylio is a photo management application that is designed to keep all of your photos on all of your devices without the need for the cloud. Mylio syncs your devices over your local network, so any changes made to one device (new photos, edits, organization) are quickly and securely shown on all of your devices. Mylio helps ensure your photos are protected, organized, and with you all of the time.

More information can be found here… 

Changes to your Mylio account can be made by visiting your account page. Here you can change or view your…

  • Mylio Email
  • Mylio Password
  • Mylio Subscription Level
  • Billing Information
  • Device List
  • Reset Account
  • Delete Account
  • Billing History
  • Additional Account Details

More information on Mylio’s account page can be found here.

Mylio does not store your information on the web, only on your local devices. This means that your photos are accessible from the Mylio application and not from the web. Mylio’s website does allow you to log in, but this is only to alter your account information.

To download the Mylio application and see your photos, click here.

Mylio is a free application that offers two subscription plans for individuals who have many photos, many devices to sync, or are interested in advanced features.

Information on Mylio’s plans can be found here.

Importing

Mylio has many different ways that it can import your images. These include…

A list of all supported cameras can be found here. We are always working to support new cameras – if yours is not listed please contact our support team.

Mylio supports a growing number of file types. A full list of currently supported files can be found here.

No. Mylio is not compatible with iCloud Photo Library at this time.

More information on Mylio and iCloud can be found here.

Syncing and Protecting

No. Mylio is not a cloud solution. Instead, we protect your images between the devices you already own (computers, phones, tablets, external drives, NAS devices) to ensure that your images are safe and totally in your control.

If you wish to utilize the cloud, Mylio works with certain cloud providers to offer cloud protection.

Organizing

Folders are Mylio’s primary means of organizing your images. Folders in Mylio are representations of folders on your actual computer, so any difference made in Mylio will be reflected on your images and files system. This is valuable as it means your organization changes are not reliant on Mylio, the changes you are making are able to be accessed outside of Mylio.

Albums are Mylio specific organization or your images. While every image must be in a folder, albums allow you to have a secondary organization. Adding a photo to an album does not duplicate the image, but simply makes a reference to the image in its original folder.

For example, you have a birthday party every year. Each of these birthdays are in their own folder, called “37th Birthday”, “38th Birthday”, “39th Birthday”, etc. These include all of your images from each of your birthdays. However, for your 40th Birthday, you want to make a collection of all of your favorite images from your past birthdays. You can then create an album called “Birthday Favorites” and choose the best images from the folders to populate the album. Your birthdays are still organized by year, but your album contains choice photos from each folder.

More information on Folders can be found here.

More information on Albums can be found here.

Editing

Mylio uses a custom raw decoder to make sure your images look the same across all of your devices. In some instances, your images may look different in Mylio than other photo management tools; this is expected and is generally minor. However, Mylio does not offer denoising at this time, which generally accounts for changes that are noticeable. We are investigating offering denoising in future versions.

If you are using Lightroom in conjunction with Mylio you may be interested in using Display Images to ensure Lightroom and Mylio images look the same.

XMP files are a “sidecar” file that Mylio creates when changes have been made to your photos. Because Mylio is non-destructive, your originals will not be changed. Instead, changes will be recorded to the XMP file and the XMP file changes are applied to your original image.

XMP files are a standard for recording metadata for images and are used by many applications. Changes made in Mylio can be read by any application that utilizes XMP files.

If you wish to apply metadata to the original (non-raw) image, you can do so with Mylio’s “Save Metadata to File” option. This option is part of Mylio Premium and Max only.

Additional

Yes! If you require technical support over the phone please email support@mylio.com explaining your issue. Our team can then set up a time to have a support agent contact you via phone or remote session. Better yet, your issue may be easily resolved in a few simple steps that we can outline in an email. Please note: Mylio Support does not have an incoming phone number.