Mylio Support

View our tutorials, troubleshooting, and tips to get the most out of Mylio.

Lets get Started!

Learn the ins and outs of Mylio and rediscover your photos all over again with these tutorials. Or troubleshoot any issues with the Mylio troubleshooting articles database.

Getting Started

Importing

Syncing & Protecting

Organizing

Editing

Lightroom & Other Apps

Sharing

Meet our Support Team

Our team is here to help. From the big questions to the tiny details, we've got you covered.

Matt Vollet

Matt Vollet

Matt joined Mylio in the fall of 2014, soon after moving to the Seattle area. Matt's originally from Cincinnati, and moved here with his wife and cat to be near the things that all Seattleites love: nature, coffee, and technology. Matt's background in technical support, along with his life-long love for technology, photography, and teaching others, made Mylio the perfect place to settle in and help people rediscover what they loved about taking pictures in the first place. When not working, Matt spends time with his cat, exploring the city, going to concerts, and keeping up with the newest video games and technology.

Matthew Bonhage

Matthew Bonhage

Matthew transplanted to the Pacific Northwest in the Fall of 2013 from Philadelphia, where he was born and raised. He spent most of his time on the playground, but one day a couple of guys who were up to no good started making trouble in the neighborhood. Matthew decided he needed to venture elsewhere and learned about the 7 Wonders of the Digital World, where his journey took him to see sages and monks that imbued upon him technical knowledge and customer service. While not saving the world from the terrors of Stuff Not Working, Matthew spends his time hiking, camping, biking and acting like a tourist in his own city. He also specializes in Cast Iron cooking.

Mackenzie Collins

Mackenzie Collins

Mackenzie emerged from the Temple of Time, Master Sword in hand. Played a song on his Ocarina and was transported to the Pacific Northwest, where he joined Mylio in the fall of 2015. Mackenzie is an avid Seattle sports fan, following the Seahawks obsessively, and never misses a Sounders FC game. Mack can often be found golfing all around the Puget Sound, trying out a new Northwest microbrew, crooning in a dim karaoke bar, relaxing at home playing some video games, or exploring the infinite abyss.